Maries Puts & Städ
Services
Idea: Customer experience in real time
Maries Puts & Städ is one of the Stockholm area's largest cleaning companies with over 200 employees. Things were going well for the company, but they wanted to improve their presence on social media and better be able to respond to opinions that arise in connection with working at home for private individuals and companies.
Happy Index available on phone and desktop
We created Happy Index, from idea to real-time solution.
Happy Index & 100% transparency
Right after Marie’s cleaning works their magic, customers can quickly rate the service via an easy email on their phone, and add a comment if they wish! The feedback goes live on Marie’s social media and website, creating a transparent, real-time conversation. The customer service team responds directly, letting everyone follow the journey to sparkling satisfaction!
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